Covid-19 Protocols
November 14, 2022
Please be advised that we operate on an appointment basis only and unfortunately cannot accept walk-in appointments at this time. When possible, we will try to fit your pet in or schedule a drop-off appointment.
Hillchester Animal Hospital is updating its masking policy to optional. We will continue to provide curbside service to clients who prefer this option. In an effort to keep everyone safe, including our clients and staff, we ask our clients to please reschedule your appointment if you are sick or use our curbside service. If you have been exposed to someone with symptoms of COVID, or are experiencing even mild cold-like symptoms, please continue to mask for the protection of others. Our exam rooms are small with little to no ventilation and we work very closely together.
Please note: we do not schedule appointments from 12:30-1:30pm, but we are still open and available if you need to pick up any food or prescriptions from us.
Thank you for your understanding
July 8, 2022
Hillchester Animal Hospital is updating its masking policy to strongly recommended but optional. We will continue to provide curbside service to clients who prefer this option. In an effort to keep everyone safe, including our clients and staff, we ask our clients to please reschedule your appointment if you are sick or use our curbside service. If you have been exposed to someone with symptoms of COVID, or are experiencing even mild cold-like symptoms, please continue to mask for the protection of others. Our exam rooms are small with little to no ventilation and we work very closely together. Please continue to remain in the exam room until we are ready to check you out at the front desk. Please understand our staff may continue to mask as a precaution.
Please be advised that we operate on an appointment basis only and unfortunately cannot accept walk-in appointments at this time. When possible, we will try to fit your pet in or schedule a drop-off appointment.
Please also remember that we close between 12:30 pm – 1:30 pm for the lunch hour.
Thank you for your understanding
March 5, 2022
Hillchester Animal Hospital will be allowing clients in with their pets for all appointments. Masks are REQUIRED. You may enter the waiting room with your pet and you will be guided to a room. We ask that you stay in the room at all times until you are checked out. Check out will be done in the room.
If you are uncomfortable entering the building and wish to continue curbside appointments, please let our team members know at the beginning of the appointment, or when you schedule your appointment, so we can better accommodate your needs. For curbside appointments, please make sure to remain in the parking lot at all times. You will be checked out over the phone at the end of the appointment or we can retrieve your card from you. Please do not leave the parking lot until you are checked out.
Please be advised that we operate on an appointment basis only and unfortunately cannot accept walk-in appointments at this time. When possible, we will try to fit your pet in or schedule a drop-off appointment.
Please also remember that we close between 12:30 pm – 1:30 pm for the lunch hour.
Thank you for your understanding
The day is almost here!
Beginning August 2, 2021
we’ll once again be able to welcome you with your pets into our hospital.
We’re so excited that things are getting back to normal, and we wanted to go over our new policies that will become practice on August 2nd.
One Person Per Pet
Our rooms are cozy and don’t offer much space for social distancing. We will allow in only one person per pet.
Face coverings are required in the hospital.
There are still a lot of unknowns with the virus, and we want a place that is safe for all.
Call from the Parking Lot
- When you pull in our parking lot, please give us a call.
- When we’re ready for you, a staff member will come out and welcome you inside.
Curbside Care
Tech appointments and visits associated with food and medication will still be done curbside. Recheck appointments will still be done curbside.
Did you know: Studies reported to the American Veterinary Association have found that ~90% of dogs are less stressed by curbside visits because their exposure to other animals and feelings of needing to “protect” their owners are minimized.
30-Minute Appointments
We want to make the most of your 30-minute appointment. In the room your pet will receive an exam and the doctor will make treatment recommendations.
If you have any monetary concerns, please share them with us upfront. We will strive to provide estimates when needed.
Please have patience as we check you out by waiting in the waiting room or in your car. Let our front desk staff do their jobs and they’ll get you on your way as quickly as possible.
Schedule Early
We book two weeks out, so please take that into consideration when scheduling your pet’s next appointment. We want to see you all, but there are only so many hours in the day.
Be Kind
We appreciate the patience you’ve all had, as we’ve cared for your pets during some challenging times.
We always want to give you the best care and service, but we’re doing that with the resources that we have. Around the world, the last year has seen a boom in pet adoptions while at the same time there is a great shortage of veterinary staff.
As we make this transition, there might be some hiccups.
We thank you for your patience!
March 5, 2022
Hillchester Animal Hospital will be allowing clients in with their pets for all appointments. Masks are REQUIRED. You may enter the waiting room with your pet and you will be guided to a room. We ask that you stay in the room at all times until you are checked out. Check out will be done in the room.
If you are uncomfortable entering the building and wish to continue curbside appointments, please let our team members know at the beginning of the appointment, or when you schedule your appointment, so we can better accommodate your needs. For curbside appointments, please make sure to remain in the parking lot at all times. You will be checked out over the phone at the end of the appointment or we can retrieve your card from you. Please do not leave the parking lot until you are checked out.
Please be advised that we operate on an appointment basis only and unfortunately cannot accept walk-in appointments at this time. When possible, we will try to fit your pet in or schedule a drop-off appointment.
Please also remember that we close between 12:30 pm – 1:30 pm for the lunch hour.
Thank you for your understanding
The day is almost here!
Beginning August 2, 2021
we’ll once again be able to welcome you with your pets into our hospital.
We’re so excited that things are getting back to normal, and we wanted to go over our new policies that will become practice on August 2nd.
One Person Per Pet
Our rooms are cozy and don’t offer much space for social distancing. We will allow in only one person per pet.
Face coverings are required in the hospital.
There are still a lot of unknowns with the virus, and we want a place that is safe for all.
Call from the Parking Lot
- When you pull in our parking lot, please give us a call.
- When we’re ready for you, a staff member will come out and welcome you inside.
Curbside Care
Tech appointments and visits associated with food and medication will still be done curbside. Recheck appointments will still be done curbside.
Did you know: Studies reported to the American Veterinary Association have found that ~90% of dogs are less stressed by curbside visits because their exposure to other animals and feelings of needing to “protect” their owners are minimized.
30-Minute Appointments
We want to make the most of your 30-minute appointment. In the room your pet will receive an exam and the doctor will make treatment recommendations.
If you have any monetary concerns, please share them with us upfront. We will strive to provide estimates when needed.
Please have patience as we check you out by waiting in the waiting room or in your car. Let our front desk staff do their jobs and they’ll get you on your way as quickly as possible.
Schedule Early
We book two weeks out, so please take that into consideration when scheduling your pet’s next appointment. We want to see you all, but there are only so many hours in the day.
Be Kind
We appreciate the patience you’ve all had, as we’ve cared for your pets during some challenging times.
We always want to give you the best care and service, but we’re doing that with the resources that we have. Around the world, the last year has seen a boom in pet adoptions while at the same time there is a great shortage of veterinary staff.
As we make this transition, there might be some hiccups.
We thank you for your patience!
