Covid-19 Protocols

To our Pet Loving Family,

Covid-19 is quickly changing so much about daily life that we wanted to give you an update on what we are doing to keep you safe during your visit. We will also take the time to answer some commonly asked questions about how the pandemic affects pets and pet ownership, and will work to be a trusted resource that you can always count on to continue to share a wonderful relationship with your pet.

There is nothing more important to us than the health and happiness of you and your family. We take this pandemic seriously, and are adopting the following protocols to keep you, your pet, and our team safe:

  1. When arriving at the clinic, please call as we are not allowing anyone into the facility.
  2. Our staff members will come out to your vehicle to grab your pet from you.
  3. We will call you with exam findings and doctor recommendations as well as for payment over the phone.
  4. We will then return pet to your vehicle after exam/treatments are completed.

We know that this is a quickly evolving situation, and are making sure to stay on top of everything. We will be keeping you posted about any important updates, and please give us a call if you have any questions or concerns. We are always here for you.

Thank you,

Your Hillchester Animal Hospital Team